Shipping Methods & Costs

Shipping Methods & Costs

DELIVERIES / SHIPMENTS OF GOODS

• The products are sent with the transport company (ELTA Couriers) or any other transport that serves the area (place of delivery) depending on their volume or weight and always at the customer's choice. Shipping costs are borne by the customer.
• Shipping costs are borne by the customer.
• The shipping cost for device delivery applies until it is delivered to the exterior entrance of the apartment building or to the entrance to your lot.
• For the transport of goods within the residence / work, a fee agreement is concluded on the spot with the respective transporter, and it is not our responsibility. *
• The customer must check the product(s) they receive upon receipt so that they are in perfect condition and the packaging is closed. In case of visible damage, the customer may not receive.
• All products are shipped by our company in perfect condition as we have received them from the dealer/manufacturer. We are not responsible for any damage during transport / delivery.
• Shipping costs are calculated according to the applicable price list of transport companies and couriers depending on any difficulties in accessing the place of delivery and based on weight and volume.
• The customer is obliged to inform the company of any delivery difficulties so that the exact cost can be calculated. For transport with transport companies and cost / delivery time you should contact us, and we will inform you.
• It is the customer's responsibility to choose the customer's mode of transport (your own means).
• The courts of Athens are responsible for any dispute that may arise.
• If, even after consultation, for some products you have the following transport charges for each order via ELTA Couriers:

ELTA Couriers DOMESTIC SERVICES (PRICES IN € WITH VAT 24%)

              ELTA Couriers DOMESTIC SERVICES (PRICES IN € WITH VAT 24%)

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ADDITIONAL CHARGES / ADDITIONS for the provision of ADDITIONAL SERVICES

ELTA COURIER DOOR - DOOR (INTERIOR)

How do I find out which courier service store serves my area?

• To find out quickly and easily which is the nearest store or customer service point in your area, click here >. https://www.elta-courier.gr/ne...

How can I be informed about the progress of my shipment?

• Easily track the progress of your shipment by clicking here. https://www.elta-courier.gr/se...  

• For bulky products that do not fit in an elevator and need a crane, the cost is borne by the customer, after mutual communication.
•  You can accurately estimate the shipping at the first step of the cart by mentioning the shipping PO Box.
•  You can pick up the items from our store at no extra charge.
•  For remote areas of the Attica region, the transport cost is determined after consultation with the store.
•  Shipping depends on the weight and volume of the device along with its packaging.
•  For large appliances (refrigerators, washing machines, kitchens, etc.) regardless of the amount, shipping is done through an agency of your choice or an agency that cooperates with our company.
•  We will transfer your order to the transport company in Athens.
•  If you would like to ship with your own shipping, please note this in the order comments.

• For bulky products that do not fit in an elevator and need a crane, the cost is borne by the customer, after the joint communication. 
• You can accurately calculate the shipping in the first step of the basket, stating the PO Box of the shipment. You can pick up the items from our store at no extra charge. 
• For remote areas of Attica region, the transportation cost is set after consultation with the store. 
• Shipping depends on the weight and volume of the device along with its packaging. 
• For large appliances (refrigerators, washing machines, kitchens etc.) regardless of the amount, the shipment is made through an agency of your choice or with an agency that cooperates with our company. 
• We transfer your order to the transport company in Athens for free. 
• If you want to ship with your own shipping, please note it in the order comments.

How do I calculate the volumetric weight of my shipment?

 In case the volumetric weight of your shipment is greater than the actual one, the charge is based on the volumetric weight, which is calculated in kilograms if we multiply the 3 dimensions of the package (length, width, height, measured in centimeters) and divide by a) 5,000, on DOOR to DOOR and FPC services and b) 5,000, on SPM service.

 Note: Volumetric weight does not apply to EMS service

LARGE APPLIANCES

Handling / Receipt of Goods

We would like to point out the following regarding the movement of goods.

• The collection takes place on the sidewalk and you are responsible for controlling the products you receive.
• You will have to unpack and check the integrity and appearance of your products in the presence of the transport company employee.
• If you notice bumps or broken parts of the product, you should NOT pick up and return the product. Then you should let us know.
• After receiving it from you and your signature on the corresponding delivery document, from the transport company, we do NOT bear any responsibility for any damages or damages that may occur.
• The transfer of the tested product (from packaged) from the sidewalk to a floor or other place, for any damages, is the sole responsibility of the customer.
• For the time of sending / receiving your selected products, starting from the date of display in our system of the payment of your order, please contact us for the time of delivery. 
• In inaccessible areas, delivery may be extended, as is understandable.

Finally, let us inform you that returns of products bearing a factory tape - security sticker and have been opened will NOT be accepted